KYC & AML Policy
Prior to any Flux Bondbit account being funded or utilized for withdrawal transactions, verification must be completed. This documentation outlines the verification criteria, accepted documentation types, expected timeline and your responsibilities.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) represents the procedural standard through which financial institutions authenticate that a client exists as a verifiable individual and that registration details supplied are truthful and accurate.
In practice, KYC at Flux Bondbit means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) comprises the procedural safeguards employed by financial institutions to ensure their services are not utilized for transferring criminal proceeds, supporting unlawful operations, or concealing the genuine source of monetary assets.
AML procedures extend beyond a single identity verification check. They encompass account risk evaluation, screening for sanctions and politically-exposed persons, restrictions on irregular deposit activities, documentation retention, internal notification of questionable conduct and, when mandated by relevant legislation, disclosure to appropriate regulatory bodies.
Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.
- 03
Keeping the platform clean
Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.
- 04
Faster payouts later
An account that has undergone upfront verification avoids additional checks during withdrawal processing, reducing delays when speed is most critical.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A current document, typically released in recent months, displaying your full name and home address matching your registered account details. Common acceptable forms include utility bills, financial institution statements, government tax correspondence, or official communications from governmental agencies. Mailbox addresses and third-party residences are not permitted.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.
- 03
Upload your identity document
Provide documentation pages containing your photo and identifying details. Certain verifications may include a brief identity confirmation or facial recognition step to validate document authenticity.
- 04
Upload proof of address
Provide a current acceptable document bearing your identity at your recorded residential location.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
Account status changes trigger an alert notification. Your account's verification section continuously displays the present status.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Processing durations fluctuate based on submission volume, upload clarity and whether further investigation becomes necessary. Your account dashboard displays the applicable processing timeframe and individual document status - this displayed timeline supersedes any alternative estimates.
- Unaltered, comprehensive, high-quality uploads receive faster processing.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Re-shoot in daylight, flat on a dark surface, all four corners visible. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Revise the account information or furnish documentation substantiating a legal name modification. |
| Address documentation that is outdated or not registered under your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| File that has been altered, cropped to conceal information, or obtained as a digital screenshot | Deliver an unaltered authentic document image or file format. |
| Residence in an excluded jurisdiction | The account cannot be opened; see our licensing page for the general position. |
If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A temporary suspension of a particular transaction undergoing examination.
- Adjustment of the limits published in your account.
- Restriction or closure of the account where the law requires it.
Records
Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In specific circumstances applicable regulations prohibit us from disclosing to a client whether a report submission has occurred.
Your obligations
- Supply truthful, present and thorough information, maintaining its accuracy over time.
- Draw exclusively from your personal capital and personal payment methods - never utilize another person's resources.
- Keep one account only, and keep your credentials private.
- Respond to document requests within the timeframe stated in the request.
- Tell us promptly if you change country of residence, legal name or payment method.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
Should this documentation prove confusing, or you wish to obtain specific information regarding your verification progress, reach out first before resubmitting files.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Possibly. Documents reach expiration, residential circumstances shift and periodic renewal represents standard AML practice. We shall notify you should renewal become necessary.
How do I contact the compliance team?
Use the contact route on our contact page and include "KYC" or "verification" in your inquiry, along with your registered email address. Avoid transmitting file images through unencrypted methods - use the secure upload function within your account instead.
Get verified once, cleanly
Approximately ninety per cent of processing delays stem from three factors: compromised image quality, outdated address documentation, and funding sources not in your name. Resolving these issues typically allows successful verification on initial attempt.
Need help with a document?
Our assistance group can provide the specific file that was declined and the precise justification.
- Check the verification area of your account first.
- Please reach out to our support team using the email address associated with your account.